SMB Bliss? An Opportunity Like Never Before

 Wednesday, December 19, 2007

I had a fascinating 2 weeks in December as I traveled to Los Angeles for the Kelsey ILM:07 Conference and then to Chicago for the Search Engine Strategies Conference.

Without question, there is a growing movement of the SMB (Small-Medium Business) to the Internet. At ILM:07 one of the speakers (CitySearch) noted that they are finding that marketplaces with advertisers that traditionally spend little on advertising, are finding that Internet Advertising is an effective channel for them.

Well H-E-L-L-O.

For the first time ever, there is an affordable vehicle for getting your advertising message out to the "local masses". Every form of traditional media is invasive - it interrupts your mission. Watching TV ? - Interrupted by advertising. Reading a magazine ? - Interrupted by an ad.

Internet Search is totally different. So I go online and search for something to address my (immediate) need, and behold, there are potentially advertisers on the page that can address my need (at least that is how it should work).

Enter niche content, or vertical publishing or however you want to say it. Bottom line is that now there are web sites out there that address a theme, hobby, interest, business etc.

While the big search engines fragment into their "universal search" experience, the niche players refine - creating silo's of information that meets the very need of its users. Cool.

There is an unprecedented opportunity here for brands and local companies of all shapes and sizes (and budgets) to be heard.

What are you waiting for?

 

Steve

 

I recently attended the Search Engines Strategies Conference in Chicago and learned a ton.

One of the take-aways was the fact that consumers are increasing the number of searches they are doing at the rate of 17% a month.

One gentleman said that their web site had an 84% increase in product quieries on Black Friday over the same day last year.

In store transactions makes up 95% of retail sales (eCommerce is only 5 percent), and that number is holding steady.

This has huge implications for your lawn and garden business:

~ Is a garden center / nursery web site able to give the user the product information they are looking for? Or will the user have to search for the brand, only to be lead away to a store locator (possibly a dead end)?

~ Does the garden center / nursery have a means to communicate in a timely manner about the product or service they are looking for?

~ Does the garden center / nursery have a mechanism in place to take the online order and have it picked up in the store?

The answer needs to be yes to all the questions above in order to provide a satisfactory experience to that customer.

Garden Centers and Nursereis that do not embrace the new shopping paradigm will be struggling with one arm tied behind their backs.

What are you waitning for?

Steve